Account Director - Charlotte, NC in Charlotte, NC at ActionLink

Date Posted: 7/22/2018

Job Snapshot

Job Description

Account Director

Position Summary: The Account Director is responsible for the overall operations and success of assigned client accounts. The Account Director is responsible for achieving the key metrics and client satisfaction of their assigned clients/programs. This individual will work collaboratively with the client on short-term and long-term strategies that benefit the client as well as ActionLink. He/she is responsible for growing the business organically within the accounts assigned to him/her. It is vital that this role collaborates with cross­ functional teams to ensure proper content and execution for the programs under their responsibility. This person is responsible for preparing and conducting Quarterly Business Reviews with the client, ensuring client satisfaction and contract renewals The Account Director will manage and lead client leaders and support members including, but not limited to, Account Executives, Account Managers, Operations Managers and/or Program Managers. The Account Director is responsible for communicating and living the core values of ActionLink. The Account Director reports directly to the Vice President of Sales Operations.

The Account Director is responsible for meeting the business revenue and profit goals through client acquisition, new revenue streams and growth with existing clients. To present value added programs and solutions for customers in order to increase base business, and grow profit and volume. Meet new business and service challenges. Develop annual financial business plan. Form strategic business relationships with designated national clients. Responsible to act as a conduit with all business units for creation, compliance and accuracy of sales in relation to proposals, contracts, SOW documents, sales pipeline, company forecast, budget vs. actual reconciliation, invoicing and collections. Collaborate with cross-functional teams the process to ensure compliance and adherence to standard operating procedures.

Position Qualifications:

  • Minimum two (2) year college degree; or five (5) years account management experience
  • Prior retail experiencepreferred
  • Knowledge of the consumer electronics industry and/or office and club retailers
  • Knowledge of data analysis, sales tracking , compliance reporting
  • Skilled at problem solving and understanding client requests
  • Ability to work independently, with limited supervision
  • Demonstrated time management and organizational skills
  • Demonstrated success in acquiring new , or expanding existing profitable business clients
  • Demonstrated success in identifying and connecting with executive-level decision makers
  • Exceptional communication skills
  • Proficient in Microsoft Office software (Word , Excel , PDF files , JPEG, PowerPoint)
  • Flexible schedule

Position Duties:

  • Qualify, sell and grow partner relationships with new and existing clients
  • Generate presentations and other materials needed for partner meetings or demonstrations
  • Coordinate and participate in client meetings and manage internal communication flow
  • Coordinate efforts with Client Services to ensure a smooth transition to the operation phase of program launch and execution
  • Work closely with Executive Team to generate a pipeline of potential clients - provide reports to track pipeline and ensure Client Services are following up on opportunities
  • Ensure proper billing procedures as per statements of work
  • Work with vendors to prepare jobs, provide updates, and maintain a strong working relationship
  • Work with Sales and Data Analysts to create client reporting, review analyzed data gathered and summarize outcome for client(s)
  • Coordinate , communicate and partner with all cross-functional teams in order to provide successful results to client(s)
  • Problem solve with teams to ensure all needs of the client are met

ActionLink is an Equal Opportunity Employer


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