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Bose Showroom Experience Manager - Full Time - Glenview, IL in Des Plaines, IL at ActionLink

Date Posted: 5/17/2019

Job Snapshot

Job Description

Position Summary:

The Showroom Experience Manager(SEM) is responsible for managing overall sales performance and experience within a single storefront; driving and making sales of Bose products, training retail salespeople, creating advocacy towards Bose and our products within the account and amount store personnel, and maintaining merchandising standards. The SEM will effectively create an environment that will lead to providing a differentiating experience for customers.

The ideal SEM has a strong passion for sales, is engaging, energetic, enjoys the retail environment, has strong sales experience, is experienced in electronics and presentation of training materials, and is highly self-motivated with a strong entrepreneurial drive towards achieving sales goals. The SEM can identify and act on opportunities to build Bose business within their assigned storefront by pulling from their background and experience in consumer electronics, product demonstration, and retail sales.

Position Qualifications:

Required:

  • Minimum requirement of high school diploma or equivalent
  • 3+ years related work experience in consumer electronics or retail sales
  • Ability to present training materials and information
  • Excellent verbal and written communication skills
  • Proven time management and organization skills
  • Proficient in Microsoft Office
  • Proficient with Apple products such as iPod and iPad devices
  • Flexible schedule, including the ability to work an 8-hour work day between the hours of 9 AM and 10 PM, including weekend availability
  • Ability to travel between retail locations
  • Ability to transport display materials between retail locations
  • Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution
  • Ability to troubleshoot complex functional displays, determine root-cause problems and identify solutions
  • Strong ability to positively influence others
  • Ability to inspire and motivate a reseller’s sales team

Preferred:

  • College degree with an emphasis in Business or Marketing

Position Duties:

  • Deliver sales performance to established goals
  • Collaborate with program management, Bose personnel, and reseller management to review and understand sales data, which will lead to achieving established goals
  • Provide superior service to all customers before, during, and after the purchase
  • Create an environment within assigned storefronts in which extraordinary and lasting experiences are provided to every customer by personalizing Bose products to fit their unique needs
  • Consistently conduct product demonstrations using Bose defined methodology and customer focused engagement strategy
  • Proactively and frequently conduct training for retail sales professionals
  • Actively promote the Bose brand and awareness to build customer and reseller advocacy
  • Provide exceptional service during all customer and reseller interactions
  • Ensure that merchandising and functionality of Bose products and displays within the store meets Bose standards
  • Complete required reporting as requested by program management
  • Actively participate in team and client held meetings, conference calls, one-on-one calls, and training and development programs as requested or required by management
  • Document and provide feedback to management and client personnel regarding products, product launches, displays, incentive programs, promotions, and potential areas for improvement
  • Establish partnership with reseller management, meeting frequently to discuss results and develop plans to achieve mutual goals and overcome obstacles

Physical Requirements:

  • Must be able to travel as needed by vehicle and/or plane.
  • Must be able to use a computer, phone, and other standard office equipment.
  • Must be mobile and able to sit and/or stand for four (4) hours.
  • Must be able to lift 30 lbs.
  • Must have basic understanding and ability to use hand-held and power tools.
  • Access to high-speed internet and smart device