Business Manager - Chicago, IL in Chicago, IL at ActionLink

Date Posted: 1/28/2018

Job Snapshot

Job Description

Business Manager

The Business Manager works directly with the Account Team and vendors on specific client programs. The Business Manager is responsible for managing all aspects and timelines of operations for one or more clients to meet Key Performance Indicators, including Statement of Work (SOW) creation, supporting the build of KPI’s to measure the Return on Investment (ROI) on programs, building “Smart” coverage maps to maximize efficiencies and effectiveness of labor and cross-functionally coordinating the implementation of training, schedules and surveys for representatives. Primary responsibilities of this role include, but are not limited to, strong relationship building, business analysis, communicating results and recommending process improvements. The Business Manager may also serve as a day to day point of contact for clients and cross-functional partners to ensure program execution. This person must have strong communication skills, be well organized and detail oriented.

Position Qualifications:

  • Minimum two (2) year college degree in business or equivalent experience, 4 years preferred
  • Ability to build and foster business relationships at multiple levels
  • Skilled at collaborating and problem solving
  • Proven time management and organizational skills
  • Exceptional verbal and written communication skills
  • Demonstrated critical thinking skills
  • Possess business acumen knowledge, including organic growth understanding
  • In depth knowledge of Microsoft Office

Position Duties:

  • Support the achievement of key performance indicators for given clients’ programs
  • Collaborate with clients to provide timelines, ensure deadlines are met, and provide recommendations for problem solving
  • Work with Client Services in the initial creation of clients’ programs, including scope of program, success measurements and coverage model
  • Collaborate, communicate and partner with all cross-functional teams in order to provide successful results to clients
  • Written communication and administration of all clients’ programs details within ActionLink management systems
  • Responsible for quality assurance checks within the programs assigned
  • Assist with fulfillment orders and administration when needed based on capacity
  • Communicate program goals and results
  • Report program performance and initiate improvements
  • Adhere to the guidelines of the ActionLink Travel and Expense Policies

Working Environment:

Office and retail store environments, corporate offices of ActionLink and/or home office of employee.

Reliable high-speed internet connectivity and phone are required.

Physical Requirements:

  • Must be able to travel as needed locally by vehicle and/or nationally by plane.
  • Must have and maintain a valid driver’s license and be able to rent a car under ActionLink’s corporate insurance standards.
  • Must be able to use a computer, phone, and other standard office equipment.
  • Must be able to rent a car.
  • Must be mobile and able to sit and/or stand for four (4) hours.
  • Must be able to lift 30 lbs.

ActionLink is an Equal Opportunity Employer

erika.wayman@actionlink.com