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Merchandising Support Center Specialist - Part Time in Las Vegas, NV at ActionLink

Date Posted: 3/5/2019

Job Snapshot

Job Description

Position Summary:

The Representative Support Center (RSC) Agent serves as the initial point of contact for ActionLink personnel in matters concerning fixtures, displays, and equipment in contracted retailers. Upon contact, the RSC Agent will initiate troubleshooting steps with the caller/email sender, create and own the documentation process for that issue, and follow up to ensure full resolution is achieved. Additionally, the RSC Agent may provide operational support for ActionLink contracted project work including performing one or more of the following functions: instruction review; materials tracking; and quality control.

Position Qualifications:

Required:

  • Minimum of 6 months experience as current Third Party Merchandising Representative
  • Have access to High Speed Internet Access
  • Excellent verbal and written communication skills
  • Proven time management and organization skills
  • Proficient in Microsoft Office
  • Able to work independently and effectively
  • Detailed oriented and self-motivated
  • Strong Listening and problem solving skills
  • Flexible schedule, including the ability to work an 8 hour work day between the hours of 8 AM and 9 PM Eastern
  • Willingness and ability to work in retail stores up to 50%
  • Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution
  • Ability to troubleshoot complex functional displays, determine root-cause problems and identify solutions

Preferred:

  • Direct retail experience
  • 1 Year of Third Party Labor Merchandising Representative experience
  • 6 Months Call Center / Technical Support experience
  • Understand wiring diagrams
  • Technical writing background
  • Advanced Written and verbal communication skills

Apply today to be considered for this exciting opportunity!

ActionLink is an Equal Opportunity Employer

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