Operations Manager in Rogers, AR at ActionLink

Date Posted: 4/14/2018

Job Snapshot

Job Description

Position Summary: 

The Operations Manager works directly with the Account Team on specific client programs.  The Operations Manager is responsible for establishing and managing all aspects and timelines of operations within their programs to meet Key Performance Indicators.  The Operations Manager will work closely with all clients and cross-functional teams to ensure successful execution of programs. This is a visible and client facing role, with key responsibilities related to establishing and maintaining the strategic and tactical execution of program objectives.

Primary responsibilities of this role include but are not limited to strong relationship building, conducting comprehensive business analysis, communicating results and developing/recommending and implementing process improvements.  The Operations Manager will also serve as a day to day point of contact for program execution for clients and cross-functional teams.  This person must be well organized and detail oriented.

Position Qualifications:

  • Minimum two (2) year college degree in business or equivalent experience, four (4) year degree preferred.
  • Ability to build and foster business relationships at multiple levels
  • Skilled at collaborating and problem solving
  • Proven time management and organizational skills
  • Exceptional verbal and written communication skills
  • Demonstrated critical thinking skills
  • In depth knowledge of Microsoft Office Suite

Position Duties:

  • This role is the key point of contact and decision making authority for the execution of program objectives and has direct impact on the financial profitability of assigned programs.
  • Support the achievement of key performance indicators for given programs by directly managing all aspects of the client engagement. This includes setting and managing all timelines and operations with clients.
  • Meet directly with clients to develop project timelines; ensure an executable process is in place to meet deadlines, and provide strategic solutions for problem solving.
  • If timelines are not met, this position is fully responsible for making the strategic and corresponding tactical changes required to achieve the revised program timelines.
  • Provide strategic written communication and project oversight for all details within ActionLink management systems.
  • Interface directly with clients for execution of program special requests and collaborate, communicate and partner with all cross-functional teams in order to provide successful results to clients.
  • Structure and execute project specific quality assurance analysis.
  • Assist with fulfillment orders and administration when needed based on capacity
  • Communicate program goals and results.
  • Report program performance and initiate continuous improvements.
  • Adhere to the guidelines of the ActionLink Travel and Expense Policies

Working Environment:

Office and retail store environments, corporate offices of ActionLink.

Physical Requirements:

  • Must be able to travel as needed locally by vehicle and/or nationally by plane.
  • Must be able to use a computer, phone, and other standard office equipment.
  • Must be able to rent a car.
  • Must be mobile and able to sit and/or stand for four (4) hours.
  • Must be able to lift 30 lbs.

ActionLink is an Equal Opportunity Employer